General terms of use of the website

Date of Latest Update: 02.07.2024

The website https://www.epopspublishing.com/ (hereinafter referred to as the “Website”) is provided, as is, by the company under the name “EPOPS PUBLISHING CIVIL NON-PROFIT COMPANY” and the distinctive title “EPOPS” (hereinafter referred to as the “Company”) with registered offices at the Municipality of Kropia, Attica, on the 5th km Varis-Koropiou Av. 19400, under the terms and conditions set out in these General Terms of Use (hereinafter referred to as the “Terms”) and the other Policies of the Company. Those who access and use the Website declare their unconditional acceptance of the Terms and all possible modifications.

1. Visit - Use of the Website

1. Every user has the ability to freely visit the Website. The user declares and guarantees that they will use the website in accordance with these Terms, the applicable provisions of national and EU legislation, and international conventions, as well as in accordance with good morals and other Company Policies. The user is responsible for restoring any damage that may be caused to the Website or any third party, from improper use or misuse of the services or pages or any part of the Website as well as from the introduction, publication and transmission, through it, of any information, text, software or file.

2. The Company reserves the right to amend the present Terms at any time as well as the right to interrupt, suspend, amend, or modify, at any time and without notice, the services, information, and products offered to the user.

3. If the user does not agree or does not understand the Terms, in whole or in part, they must not visit and/or use the Website.

2. Intellectual Property Rights

1. The Website as well as the content and information provided therein, including but not limited to software, databases, designs and graphics, logos, trademarks, and other distinctive signs, texts, documents, images, photographs, and other related works or objects of protection, constitute intellectual (including related rights) and industrial property of the Company and are protected by the relevant provisions of the Greek, EU legislation as well as international conventions. The same applies to books, e-books, audiobooks, magazines, calendars, and other products offered for sale, subject to any more specific contractual provisions between their creators/beneficiaries and the Company.

2. It is expressly prohibited, without the prior written permission of the Company, to reproduce, republish, modify, distribute, dispose, transmit, use, and generally exploit in any way, all or part of the content of the Website and its products.

3. The Company makes every effort not to violate the intellectual property rights of third parties on its Website. If, however, you believe that any of our actions violate a relevant right, please notify us immediately (referring to the relevant data) so that we can make every effort to comply by sending an email to “epops@epopspublishing.com”.

3. Disclaimer statement/Liability

1. The Company and the Website it manages bear no responsibility for any damage caused to a user by accessing the website and using its content, services, and products. Every effort is made to provide and ensure a high level of information, products, and services through the Website. Without prejudice to any applicable mandatory law provisions, the Company is not responsible for the accuracy, completeness, or correctness of the information provided on the Website. It is also not responsible for any redetermination of the sale price of the offered products, as well as for any typographical or numerical errors in prices or other elements thereof.

2. The Company takes the necessary protection measures for the proper function of the Website. However, in no case does it guarantee that the contents, webpages and technical facilities and features of the Website will be provided continuously and uninterrupted, as well as without problems, nor that the website and/or the servers through which it connects to the user's computer will be provided without damaging applications, which were installed without their knowledge.

3. The Company is also not responsible for any damage caused to the user - customer by the non-fulfillment of its contractual obligations, which is due to force majeure events or outside the control of the Company (such as, indicatively, inability to provide due to network failures, weather conditions, fires, strikes, etc.).

4. Hyperlinks to other websites

1. The Website may include referral links (indicatively "links", "hyperlinks", advertising "banners") to other websites over which the Company has no control and with which it is not linked in any way. The Company bears no responsibility regarding the content, the personal data protection policy, the quality, security, legality, and accuracy of the information or services of other websites and/or pages to which it may refer through links of any form.

2. For any damage that may be caused to the user by the use and access to the aforementioned websites (or any of their pages), the sole responsibility lies with the persons who exploit or operate on the relevant websites and the user must read the terms of use of these websites in order to decide if they wish to continue navigating them.

3. Also, in case of advertisements, promotional or informational material of third parties on the Website, the responsibility for the content, legality, and validity of what they claim, advertise, or promote, lies exclusively with third parties.

5. Security Terms, Processing & Privacy (Personal Data Protection) Policy

1. The user who registers on the Website is obliged to enter personal information that is complete and true. The Company processes this data as well as the metadata regarding the user's interaction with the Website.

2. The User accepts and agrees that in order to conclude a sales contract with the Company, they are obliged to create a “user profile” (hereinafter referred to as “Account”) where it is required to enter all necessary information for the purposes of concluding and executing sales contracts with the Company.

3. The User undertakes to declare to the Company a true e-mail address and an address for product shipment, while acknowledging that any false statement renders impossible the execution of any sales contract between the User and the Company, without prejudice to the Company's claim for compensation from the user for any positive damage they may suffer from this culpable behavior.

4. The user is solely responsible for keeping the password to the Account they will create. The process is automated and the user acknowledges that the Company cannot intervene in the process of identifying the entry to the online store of the Website, nor can it know the code/password that the user has chosen.

5. Regarding the processing of such data by the Company, the Personal Data Protection Policy is implemented and applies, as an integral part of the present. The user can refer to the above policy by following the Data Protection Policy.

6. The Company does not store any credit, debit and bank card data in general.

7. All transactions made in the online store of the Website are made using an SSL certificate and are therefore encrypted providing maximum security against interception of personal data.

8. The Company reserves at its sole discretion the right to delete a User Account if it is found that the information stated is untrue, or the User has not logged into their account in the last nine (9) months, or has never made a transaction, or uses their account abusively, or seeks to alter the Website and its identity.

6. Use of Cookies and Sending a Newsletter

1. The Company informs the user that cookies are used to personalize content and ads, provide social media features, and analyze Website traffic. The aim is to offer products and services that will meet the needs and preferences of users and make browsing interesting.

2. Cookies are small text files used by websites to make the user experience more efficient. Cookies store information that serves to personalize the user's browsing on the Website and online. Cookies are stored on your device if they are strictly necessary for the functionality of the Website. All other types of cookies require your permission, which must be explicitly given in order to proceed with their registration.

3. The user chooses during the initial visit to the Website, whether they accept the storage of the cookies mentioned in the pop-up window or may choose some of them. They may change or withdraw their consent at any time through the Cookie Statement on our Website. You can read more information about these files and how you can modify your choices at the Cookies Policy.

4. In case the user chooses to block the storage of cookies on their system through the instructions provided by the browser they use, they may -due to the application of this restriction- not be able to conclude sales contracts with the Company. If the relevant restriction is lifted, the relevant possibility will also be reinstated.

5. Especially with regard to the Company's communication with buyers-users in order to inform the latter about the products available to the Company, the Company is entitled to send informative advertising newsletters to the users' e-mail address, if they have chosen to do so and have given explicit electronic consent to this (opt-in). The same users shall also be given the opportunity to object to this in a clear and prominent manner at any time (opt-out/unsubscribe), in an easy way and without any charge through the user's Account screen, or by sending an e-mail to the address “epops@epopspublishing.com” from the e-mail address that the user has stated, stating that the user does not wish to receive information material from now on, but also through any relevant message, in case the user did not initially object to this use from the Account settings User.

6. Similarly, for newsletters, the user is asked to register their e-mail address when registering on the Website and has the option to choose whether the Company can send them newsletters, in addition to messages about the progress of their order or the management of their account. Newsletters are sent only to registered users of the Website who have specifically consented to this either during registration or by the User Profile Management (opt-in) tab. Furthermore, it is possible, in a clear and distinct manner, for each user to object at any time (opt-out / unsubscribe), easily and without any charge through the user's Account screen, or by sending an e-mail to the “epops@epopspublishing.com” address from the e-mail address that the user has stated, stating that the user does not wish to receive information material from now on,  but also through each relevant message, in case the user did not initially object to this use from the User Account settings.

7. In any case, regarding the protection of the users' personal data and their rights under the GDPR in relation to our newsletter, the provisions of the Personal Data Protection Policy of our Website apply, which you can access through the Data Protection Policy.

The Company may also offer the ability to send personalized information (e.g. in relation to the user's recent purchases or orders) based on the user's interaction options (clicks) with the Website and newsletter. The personalization of the digital marketing actions of the Company's products through the analysis of users' interaction with the Company and the newsletter takes place only after a proper assessment of the risks and impacts of the relevant processing on users' personal data and the preparation of a relevant study under Article 35 of the GDPR.

In any case, in order to activate personalized information, the explicit electronic consent of the user is required from the relevant options of their profile or through a relevant hyperlink from the body of the newsletter. In any case, it is possible for the user to deactivate at any time (opt-out / unsubscribe) the function of personalized information, easily and without any charge through the user's Account screen, or by sending an e-mail to the address “epops@epopspublishing.com” from the e-mail address that the user has stated,  indicating that the user does not wish to receive information material from now on, but also through any relevant message, in case the user did not initially object to this use from the settings of the User Account.

With regard to the processing of such data by the Company, the Personal Data Protection Policy is implemented and applies as an integral part of the present.

7. Transmission of data to courier companies

1. The Company, for the execution-delivery of the user's order, must transmit to a third party the minimum necessary personal data for the execution of the shipment of the order.

2. The data transmitted to a third party (carrier licensed by EETT) are the name, surname, address (City, Region, street, number), and contact telephone number of the user-recipient, solely for the purpose of carrying out the transport and delivery of the order.

3. As the Company cooperates with external third-party (courier) transport service providers, this transmission of the above data is necessary for the execution of the order and cannot be excluded if the user wishes to receive the products they have ordered and purchased at their place. Otherwise, refusal of the user's consent to the above transmission, the shipment will not be able to be carried out and the order will be canceled (in case of debit of the user's account there will be a refund to his account).

4. The Company, in application of the Personal Data Protection Policy of the users of the Website, in case of a request for disclosure by a user about the identity of the cooperating third-party transport provider (business name), will respond by disclosing the details of the provider that has undertaken the execution of the specific transport, for which each request is submitted.

8. Third Party Orders – Gifts

1. In case the recipient is a different person from the user or from the billing entity, the user solemnly declares to the Company that they have the explicit consent and consent of this third natural person, for the submission and registration of the necessary personal data that will allow the execution of the order, especially the invoicing in favor of a third party, and/or the delivery of the order to their name and address (with registration and contact phone).

2. In the event that the Company is sued in any way for the processing of third-party data in the context of the above procedure, the user who responsibly declared the acceptance of these terms, as well as the consent or agreement of the subject (third party) existed, acts as a procedural guarantor of the Company and will be called upon to assume any damage that the Company may suffer due to such unauthorized use of the third party's personal data,  more reasonable legal consultants' fees, not excluding any other claim of the Company against the user, even compensation for moral damage.

9. Terms of sale

1. All transactions made through the Website are governed by the special terms of sale, as mentioned on the relevant page of the Website, which constitute a single and integral part of these terms of use, as well as by the provisions of Greek and EU legislation and international conventions on distance sales.

2. It is clarified that the user reserves the right to withdraw from the sales contract within a period of fourteen (14) calendar days from the date of receipt of the product and if there are more products in the same order, from the receipt of the last one, while when there is an obligation to receive products at regular intervals, from the receipt of the first. Withdrawal is made under the following conditions:

3. This withdrawal is unjustified and without any charge and if the product has already been delivered, the user must return it exactly in the condition in which they received it. The user must, within fourteen (14) days from the day they notified the company of their request for withdrawal, return the product(s), in accordance with the provisions of these Terms. Upon receipt of the user's withdrawal statement, the Company is obliged to reimburse the price received no later than fourteen (14) days from the receipt of the products.

4. Delivery shipping costs are not refunded, if the user had chosen a delivery method other than the cheapest standard delivery method offered by the Company. The refund to the user will be made by the same means by which the initial collection was made. The user is liable to compensate the company if they made use other than that necessary to establish the nature, characteristics, and operation of the Products in the time period leading up to the declaration of withdrawal.

5. For withdrawal, it is required to send a relevant email to the Company's contact email address (“epops@epopspublishing.com”) or to fill in and send to the Company's e-mail address the standard withdrawal form, which can be found at the following link ....................... The Company is obliged to send a confirmation of receipt of a statement of withdrawal as soon as it reaches it.

6. Defective and poorly printed books/products are replaced at the Company's expense if there is a relevant notification within a reasonable time by e-mail or other means of communication. We would kindly ask a photo to accompany the email confirming the defect.

7. The use of the pages and services of the Website by a user who is a minor is possible only with the consent of their parents/guardians.

10. Applicable Law - Jurisdiction

The present terms shall be interpreted in accordance with Greek law. For the resolution of any dispute that may arise during the interpretation-application of these terms of use as well as from the execution of electronic transactions through the Website, the Courts of Athens (Greece) are exclusively competent.

11. Communication

In case the user has any questions or needs any help in relation to the use of the Company's Website, please contact the Company at the email address “epops@epopspublishing.com”.

12. Latest Update

The Company reserves the right to amend or revise the Terms freely, whenever deemed necessary at its discretion. Users bear the responsibility to check whether amendments have been made to these Terms and the use of the Online Store after the above amendment is considered as unconditional acceptance of the new Terms, as amended and in force. If you wish to make suggestions to the Company, comments, or complaints, you can send an e-mail/message to epops@epopspublishing.com.